SHIPPING


**Hong Kong ONLY shipping break** 

There will be no parcels shipped out to Hong Kong from 26 May to 3 June while our team is away on a break. Shipping will resume on 4 June.

For Ready Stock/Sale/Ready to Ship items, please place your order by 25 May 12pm for them to be shipped out before our break. For all preorder/made to order, there will be no delays to the order processing; only shipping timeframes will be extended and resume on 4 June.

All ATS The Label & The Bare Bar items ship to Hong Kong as per normal during this period

No returns will be processed during this time, all returns requests during this period will be extended accordingly.  

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**Singapore ONLY shipping update**

Effective from 4 June 2024, a new shipping fee of SGD3.90 will apply for all Singapore orders under SGD80

Shipping for all Singapore orders above SGD80 will remain free 

We've maintained free shipping on all orders for a while now, however, due to uprising costs, we have to implement this to be sustainable. 

We thank you for your continued support of Lexi + Lou!

 

**Made in Korea collection will not be available for shipping at all from

26 May- 3 June. Shipping for Korean items will resume 4 May**

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COUNTRY

SHIPPING FEE

 

 

Singapore

 

Free on all orders, no minimum spend

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Hong Kong

 Free SF locker/location shipping

Orders above HKD1000: Free SF doorstep shipping

Orders under HKD1000: SF doorstep shipping payable by recipient

**For free SF Locker shipping, full locker CODE must be provided; orders with any missing, incomplete or incorrect codes will be sent via payment by recipient

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Japan

Orders above SGD250: Free using code FREESHIP at checkout

Orders under SGD250: SGD15-35 based on weight, calculated at checkout

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South Korea

Orders above SGD250: Free using code FREESHIP at checkout

Orders under SGD250: SGD18-35 based on weight, calculated at checkout

*A Personal Customs Code is required to receive parcels from overseas. You may obtain your code  for free here: Personal Customs Code

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Taiwan

Orders above SGD250: Free using code FREESHIP at checkout

Orders under SGD250: SGD18-35 based on weight, calculated at checkout

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All other countries worldwide

Orders above SGD250: Free using code FREESHIP at checkout

Orders under SGD250: SGD35 flat rate

 

 

ORDER PROCESSING + SHIPPING TIMES
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As we aim toward a low inventory model in the direction of limiting and reducing waste, amongst other sustainability bettering moves, items are either made-to-order or pre-order *(Ready Stock + Sale exceptions below)*.
This order process is started after we receive your order. 
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Please ensure you are able to wait the full order fulfilment timeframe before placing your order. We endeavour to send your orders out at the earliest date.
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*You may shop from our [Ready Stock] & [Sale] sections which will be processed within 1-3 business days.
*ATS The Label and The Bare Bar brands ship directly from their location to your doorstep.
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Order fulfilment timeframes (business days) are as follow: 
 
Made-to-order items
Made-to-order time (per product page) + below pre-order processing time + delivery
Pre-Order items
Hong Kong: 2-5 days pre-order processing time + 1-2 days delivery
Singapore: 2-10 days pre-order processing time + 2-3 days delivery 
Japan: 2-5 days pre-order processing time + 3-5 days delivery
South Korea: 2-5 days pre-order processing time + 3-5 days delivery
Taiwan: 2-5 days pre-order processing time + 3-7 days delivery
All other international destinations: 2-5 days pre-order processing time + 3-14 days delivery
 [Ready Stock] & [Sale] items
1-2 days order processing time + above delivery
 
Due to certain locations/courier options having limited carrier networks, we seek your patience and understanding in unforeseen delivery delays.
We endeavour to ensure your order is delivered on time, but do note that delivery may exceed the estimated timeframes due to unexpected events such as service interruptions and severe weather, or high-volume sale periods and festive seasons.
Kindly refrain from chasing your order if it is still within the fulfilment timeframe
 
 General: 
-You will receive a shipment notification email once your order has been shipped out which will contain the parcel tracking number. 
-Please note, shoes are shipped without a shoebox. They will be well packed to withstand the delivery process.
-Lexi + Lou is not responsible for any lost or stolen parcels, or parcels delayed by courier while in transit; or any negligence or fault caused by couriers 
-Lexi + Lou is not liable for delivery failure due to an incorrect or incomplete delivery address provided by the customer. Should an order fail to deliver in such instances, a correction and re-delivery will be organised at the cost of the customer. 
 
International Taxes, Duties & Customs Charges:
Taxes, duties and custom fees vary and are dependent on the destination country. Payment of any import tax, duties and custom fees is the responsibility of the recipient and these charges are not included in the total order amount at checkout. To avoid any unwanted surprises, please contact your local customs office for more information.