RETURNS & EXCHANGES


 We accept exchanges and returns:

  • Within 7 days of receipt for orders within Hong Kong & Singapore
  • Within 14 days of receipt for international orders

Conditions of exchanges & returns:

-Exchanges/refunds request are to be made by email using the form below.

-Each item is only valid for a one-time product/size/colour/credit note exchange. 

-Returns are only in the form of a store credit, valid for 6 months.

-Items must be returned in their original condition and must be unused, unworn,  un-stained, unwashed and un-perfumed. All returned items must have their tags and labels intact with any accessories, and in their original packaging. 

-The customer is responsible to pay for the shipment of exchanged items.

-Upon confirmation of an exchange or return, the items must reach Lexi + Lou back within 5 working days for HK & SG orders; 14 working days for international orders.

-Lexi + Lou reserves the right to deny a return if items do not meet the returns policy and items will be returned to the customer at their cost. Should your items not be eligible for a return, you will be notified by email. 

Shipping and handling costs are non-refundable except in rare cases where we may have made an error. Returns for orders with free shipping are subject to a SGD 7 restocking fee which will be deducted from the credit note amount. 

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** Brands: AEL, ATS The Label, Pique Nique, Me & Mommy have their own exchange and returns policies which are excluded from Lexi + Lou's.

AEL

Exchanges can be done for the same style in a different size/colour. Customer bears shipping costs both ways- return and exchanged item/s. Items are to be mailed back to Lexi + Lou. Returns must be unworn, unused and in their original condition. All tags and accessories must be attached.

ATS The Label

Exchanges can be done for the same style in a different size. Customer bears shipping costs both ways- return and exchanged item/s. Items are to be mailed directly back to ATS The Label. Returns must be unworn, unused and in their original condition. All tags and accessories must be attached.

Refunds are made in the rare cases where there are notable defects in an item- this will be done in the form of a store credit (which is only redeemable via www.atsthelabel.com

Pique Nique / Me & Mommy

Only exchanges for size and/or colour are accepted; refunds are not accepted except in cases of defects.

Customer bears shipping costs both ways- return and exchanged item/s. Items are to be mailed directly back to Pique Nique/ Me & Mommy. Returns must be unworn, unused and in their original condition. All tags and accessories must be attached.

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Return Process

Once you have ensured that your item has met the return conditions, please email hello@lexiandlou.com with the following information:

Email Subject: Item Return + [Order #]

Order Number & Order Date:

Order Name: 

Item to be returned: [include size where applicable]

Reason for return:

For defective or incorrect items, please attach a clear photo/s of the defect or incorrect item and attach it in the email.

If eligible for a return, we will inform you of the return address. Please inform us of the tracking number.

Return Details

If your returned item meets our return policy standards, your return will be processed within 7-10 business days from receipt of the item. The customer is responsible for all costs associated in shipping the item back to Lexi + Lou. 

We are not responsible for any returns lost in transit, and recommend you use a trusted courier and trackable shipment method of your choice. 

All successfully returned items will be issued with a credit note by email within 3-5 business days.

 

Non-returnable Items

*The following are not eligible for exchanges/returns:

-Change of mind

-Items which are damaged by the recipient due to the lack of care

-Gift cards

We do not accept returns or exchanges on jewellery, accessories, shoes, bags, swimwear, underwear, toys, books, all eco + lifestyle and personalised items. 

Purchase of sale items are final and are not eligible for returns or exchanges. This includes all discount codes, promotion deals, special mark downs and reduced items.