SHIPPING

**Shipping Break Notice**

COUNTRY	SHIPPING FEE

Singapore	Free on all orders, no minimum spend ________________________________________________________
Hong Kong	Free SF locker/location shipping Orders above HKD1000: Free SF doorstep shipping Orders under HKD1000: SF doorstep shipping payable by recipient *For free SF Locker shipping, full locker CODE must be provided; orders with any missing, incomplete or incorrect codes will be sent via payment by recipient ________________________________________________________*
Japan	Orders above SGD250: Free using code FREESHIP at checkout Orders under SGD250: SGD15-35 based on weight, calculated at checkout ________________________________________________________
South Korea	Orders above SGD250: Free using code FREESHIP at checkout Orders under SGD250: SGD18-35 based on weight, calculated at checkout A Personal Customs Code is required to receive parcels from overseas. You may obtain your code for free here: Personal Customs Code ________________________________________________________*
Taiwan	Orders above SGD250: Free using code FREESHIP at checkout Orders under SGD250: SGD18-35 based on weight, calculated at checkout ________________________________________________________
All other countries worldwide	Orders above SGD250: Free using code FREESHIP at checkout Orders under SGD250: SGD35 flat rate

ORDER PROCESSING + SHIPPING TIMES

As we aim toward a low inventory model in the direction of limiting and reducing waste, amongst other sustainability bettering moves,

all products are either made-to-order or pre-order

unless otherwise stated on the product page

*we have a collection of Ready Stock (see below)*.

This order process is started after we receive your order.

Please ensure you are able to wait the full order fulfilment timeframe before placing your order. We endeavour to send your orders out at the earliest date.

*You may shop from our [Ready Stock] & [Sale] sections which will be processed within 1-3 business days.

*ATS The Label and The Bare Bar brands ship directly from their location to your doorstep.

Order fulfilment timeframes (business days) are as follow:

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Manual Payment orders *SG only

Orders for payment via PayNow (Singapore only) will start processing within 6 working hours of Lexi + Lou receiving payment. The processing + delivery times will follow as below

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Made-to-order items

Made-to-order time (per product page) + below pre-order processing time + delivery

Pre-Order items

Hong Kong: 2-5 days pre-order processing time + 1-2 days delivery

Singapore: 2-10 days pre-order processing time + 1-3 days delivery

Japan: 2-5 days pre-order processing time + 3-5 days delivery

South Korea: 2-5 days pre-order processing time + 3-5 days delivery

Taiwan: 2-5 days pre-order processing time + 3-7 days delivery

All other international destinations: 2-5 days pre-order processing time + 3-14 days delivery

[Ready Stock] , [Sale], [Last Chance] items

1-2 days order processing time + above delivery

Due to certain locations/courier options having limited carrier networks, we seek your patience and understanding in unforeseen delivery delays.

We endeavour to ensure your order is delivered on time, but do note that delivery may exceed the estimated timeframes due to unexpected events such as service interruptions and severe weather, or high-volume sale periods and festive seasons.

Kindly refrain from chasing your order if it is still within the fulfilment timeframe

General:

-You will receive a shipment notification email once your order has been shipped out which will contain the parcel tracking number.

-Please note, shoes are shipped without a shoebox. They will be well packed to withstand the delivery process.

-Lexi + Lou is not responsible for any lost or stolen parcels, or parcels delayed by courier while in transit; or any negligence or fault caused by couriers

-Lexi + Lou is not liable for delivery failure due to an incorrect or incomplete delivery address provided by the customer. Should an order fail to deliver in such instances, a correction and re-delivery will be organised at the cost of the customer.

International Taxes, Duties & Customs Charges:

Taxes, duties and custom fees vary and are dependent on the destination country. Payment of any import tax, duties and custom fees is the responsibility of the recipient and these charges are not included in the total order amount at checkout. To avoid any unwanted surprises, please contact your local customs office for more information.