SHIPPING


** SINGAPORE update:

Local order fulfilment for Singapore will stop from 12 February - 6 March as our team goes on their well deserved break back home for the first time in 2 years. Kindly place your orders by 24 Jan to receive them before our break.

**There is no disruption to delivery of all items from ATS THE LABEL collection during this period**

Should you wish to place on order during the break period, you may do so and delivery will resume from 7 March. If you'd like delivery before 7 March, kindly contact us at hello@lexiandlou.com- orders can be fulfilled by our Hong Kong team at an additional shipping charge.

All other services to Singapore including returns, exchanges, customer service will resume as normal during this time. **

COUNTRY SHIPPING FEE DELIVERY TIMES
(Business Days)
 Hong Kong 

*Orders are sent via SF Express

Free doorstep shipping on all orders above SGD150

Free SF Locker shipping on orders below SGD150

Doorstep shipping on orders below SGD150 will be via payment by recipient

**For free SF Locker shipping, full locker CODE must be provided; orders with any missing, incomplete or incorrect codes will be sent via payment by recipient 

*Order processing + 1-3 days delivery
Singapore

Free on all orders above SGD 80

SGD 2.90 for small item orders below SGD 80

SGD 4.90 for all other item orders below SGD 80

*Order processing + 2-3 days delivery

China & Taiwan

Free on all orders above SGD 250 using code FREESHIP at checkout.

SGD 25 flat rate on all orders

*Order processing + 2-6 days delivery
All other countries worldwide

Free on all orders above SGD 250 using code FREESHIP at checkout.

SGD 35 flat rate on all orders

*Order processing + 2-14 days delivery, depending on location

 

Orders are fulfilled and shipped out from either Hong Kong or Singapore, depending on the delivery destination. Exceptions may apply for stockist brands who ship directly from their locations.

Order fulfilment timeframes (business days) are as follow: 

Hong Kong: 2-7 days order processing + 1-3 days delivery

Singapore: 2-14 days order processing + 2-3 days delivery 

International: 2-14 days order processing + 2-14 days delivery

*Kindly note, any made-to-order items processing time will be on top of the above*

Due to the current COVID-19 situation, we seek your patience and understanding in unforeseen delivery delays.

We endeavour to ensure your order is delivered on time, but do note that delivery may exceed the estimated timeframes due to unexpected events such as service interruptions and severe weather, or high-volume sale periods and festive seasons.

 

General: 

-You will receive a shipment notification email once your order has been shipped out which will contain the parcel tracking number. 

-Please note, shoes are shipped without a shoebox.

-Lexi + Lou is not responsible for any lost or stolen parcels, or parcels delayed by courier while in transit.

-Lexi + Lou is not liable for delivery failure due to an incorrect or incomplete delivery address provided by the customer. Should an order fail to deliver in such instances, a correction and re-delivery may be organised at the cost of the customer. 

 

International Taxes, Duties & Customs Charges:

Taxes, duties and custom fees vary and are dependent on the destination country. Payment of any import tax, duties and custom fees is the responsibility of the recipient and these charges are not included in the total order amount at checkout. To avoid any unwanted surprises, please contact your local customs office for more information.