SHIPPING


COUNTRY SHIPPING FEE DELIVERY TIMES
(Business Days)
 Hong Kong 

*Orders are sent via SF Express

All orders: Free SF Locker shipping

Orders above HKD 900: Free SF doorstep shipping

Orders under HKD 900: SF doorstep shipping payable by recipient

 

**For free SF Locker shipping, full locker CODE must be provided; orders with any missing, incomplete or incorrect codes will be sent via payment by recipient 

*Made-to-order/ pre-order processing + 1-3 days delivery

Singapore

Free on all orders above SGD 80

SGD 2.90 for small item orders below SGD 80

SGD 4.90 for all other item orders below SGD 80

*

Made-to-order/    pre-order processing + 2-3 days delivery

Japan

Free on all orders above SGD 250

Starts from SGD 15 up to SGD 35 based on weight- calculated at checkout

*
Made-to-order/ pre-order processing + 2-3 days delivery
South Korea

Free on all orders above SGD 250

Starts from SGD 18 up to SGD 35 based on weight- calculated at checkout

*A Personal Customs Code is required to receive parcels from overseas. You may obtain your code  for free here: Personal Customs Code

*
Made-to-order/ pre-order processing + 2-3 days delivery
Taiwan

Free on all orders above SGD 250 using code FREESHIP at checkout.

 

Starts from SGD 18 up to SGD 35 based on weight- calculated at checkout
*
Made-to-order/ pre-order processing + 2-6 days delivery
All other countries worldwide

Free on all orders above SGD 250 using code FREESHIP at checkout.

SGD 35 flat rate on all orders

*

Made-to-order/ pre-order processing + 2-14 days delivery, depending on location

 

Orders are fulfilled and shipped out from either Hong Kong or Singapore, depending on the delivery destination. [Exception applies for ATS The Label brand who ships directly from their location to your doorstep.]

As we aim toward a low-zero inventory model in the direction of limiting and reducing waste, amongst other sustainability bettering moves, items are either made-to-order and/or pre-order. This order process is started after we receive your order. 

Please ensure you are able to wait the full order fulfilment timeframe before placing your order. We endeavour to send your orders out at the earliest date.

You may shop from our [Ready to Ship] & [Sale] section which can be processed within 1-3 business days.

*Kindly refrain from chasing your order if it is still within the fulfilment timeframe*

 

Order fulfilment timeframes (business days) are as follow: 

Made-to-order Items (as stated on product pages)=

1) made-to-order time + 2) below order processing + 3) above delivery

All Other Items (Pre-Order)

Hong Kong: 2-7days pre-order processing + 1-3 days delivery

Singapore: 2-14 days pre-order processing + 2-3 days delivery 

International: 2-14 days pre-order processing + 2-14 days delivery

[Ready to Ship] & [Sale] items: 1-3 days order processing + above delivery

Due to the current COVID-19 situation, we seek your patience and understanding in unforeseen delivery delays.

We endeavour to ensure your order is delivered on time, but do note that delivery may exceed the estimated timeframes due to unexpected events such as service interruptions and severe weather, or high-volume sale periods and festive seasons.

 

General: 

-You will receive a shipment notification email once your order has been shipped out which will contain the parcel tracking number. 

-Please note, shoes are shipped without a shoebox.

-Lexi + Lou is not responsible for any lost or stolen parcels, or parcels delayed by courier while in transit.

-Lexi + Lou is not liable for delivery failure due to an incorrect or incomplete delivery address provided by the customer. Should an order fail to deliver in such instances, a correction and re-delivery may be organised at the cost of the customer. 

 

International Taxes, Duties & Customs Charges:

Taxes, duties and custom fees vary and are dependent on the destination country. Payment of any import tax, duties and custom fees is the responsibility of the recipient and these charges are not included in the total order amount at checkout. To avoid any unwanted surprises, please contact your local customs office for more information.