SHIPPING


**Shipping Break Notice**

Our team will be on a break from 28 July to 5 August. There will be no order fulfilment during this time and order shipment will resume on 6 August.

All preorder and made-to-order items will not be affected- any of these items ordered during this period of time will be processed per normal, with the day of order counted as day 1 of the timeframe.

For all ready stock including: Korean CollectionReady To Ship, Sale, Last Chance, please place your order by 26th July for it to be shipped out before the break. 

For any returns during this period, kindly send them back only from 5 Aug to ensure that parcels are received by us. (For HK returns, Lexi + Lou will not be responsible for additional holding fees charged by SF Express should a return be made during this period) All return deadlines will be extended accordingly.

COUNTRY

SHIPPING FEE

 

 

Singapore

 

Free on all orders, no minimum spend

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Hong Kong

 Free SF locker/location shipping

Orders above HKD1000: Free SF doorstep shipping

Orders under HKD1000: SF doorstep shipping payable by recipient

**For free SF Locker shipping, full locker CODE must be provided; orders with any missing, incomplete or incorrect codes will be sent via payment by recipient

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Japan

Orders above SGD250: Free using code FREESHIP at checkout

Orders under SGD250: SGD15-35 based on weight, calculated at checkout

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South Korea

Orders above SGD250: Free using code FREESHIP at checkout

Orders under SGD250: SGD18-35 based on weight, calculated at checkout

*A Personal Customs Code is required to receive parcels from overseas. You may obtain your code  for free here: Personal Customs Code

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Taiwan

Orders above SGD250: Free using code FREESHIP at checkout

Orders under SGD250: SGD18-35 based on weight, calculated at checkout

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All other countries worldwide

Orders above SGD250: Free using code FREESHIP at checkout

Orders under SGD250: SGD35 flat rate

 

 

ORDER PROCESSING + SHIPPING TIMES
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As we aim toward a low inventory model in the direction of limiting and reducing waste, amongst other sustainability bettering moves, 
all products are either made-to-order or pre-order
unless otherwise stated on the product page
*we have a collection of Ready Stock (see below)*.
This order process is started after we receive your order. 
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Please ensure you are able to wait the full order fulfilment timeframe before placing your order. We endeavour to send your orders out at the earliest date.
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*You may shop from our [Ready Stock] & [Sale] sections which will be processed within 1-3 business days.
*ATS The Label and The Bare Bar brands ship directly from their location to your doorstep.
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Order fulfilment timeframes (business days) are as follow: 
 
Made-to-order items
Made-to-order time (per product page) + below pre-order processing time + delivery
Pre-Order items
Hong Kong: 2-5 days pre-order processing time + 1-2 days delivery
Singapore: 2-10 days pre-order processing time + 2-3 days delivery 
Japan: 2-5 days pre-order processing time + 3-5 days delivery
South Korea: 2-5 days pre-order processing time + 3-5 days delivery
Taiwan: 2-5 days pre-order processing time + 3-7 days delivery
All other international destinations: 2-5 days pre-order processing time + 3-14 days delivery
 [Ready Stock] , [Sale], [Last Chance] items
1-2 days order processing time + above delivery
 
Due to certain locations/courier options having limited carrier networks, we seek your patience and understanding in unforeseen delivery delays.
We endeavour to ensure your order is delivered on time, but do note that delivery may exceed the estimated timeframes due to unexpected events such as service interruptions and severe weather, or high-volume sale periods and festive seasons.
Kindly refrain from chasing your order if it is still within the fulfilment timeframe
 
 General: 
-You will receive a shipment notification email once your order has been shipped out which will contain the parcel tracking number. 
-Please note, shoes are shipped without a shoebox. They will be well packed to withstand the delivery process.
-Lexi + Lou is not responsible for any lost or stolen parcels, or parcels delayed by courier while in transit; or any negligence or fault caused by couriers 
-Lexi + Lou is not liable for delivery failure due to an incorrect or incomplete delivery address provided by the customer. Should an order fail to deliver in such instances, a correction and re-delivery will be organised at the cost of the customer. 
 
International Taxes, Duties & Customs Charges:
Taxes, duties and custom fees vary and are dependent on the destination country. Payment of any import tax, duties and custom fees is the responsibility of the recipient and these charges are not included in the total order amount at checkout. To avoid any unwanted surprises, please contact your local customs office for more information.